Telephones and computers


Who does the device insurance apply to?
The device insurance applies to private and corporate customers, who
  • reside in Latvia,
  • purchase or enter into an agreement (INSTALLMENT, OPEN) of the device through any LMT sales channel (Customer Service Centre, e-store).

The insurance remains valid also in case the device is used by the insured’s family members or another employee of the corporate customer who purchased the insurance. Also, if the device is in use by other individuals authorised by the insured, provided that such use takes place on a very temporary basis.
Where does the insurance apply?
The device insurance is valid worldwide.
Can I terminate the insurance?
You can terminate the insurance any time you wish with immediate effect. Termination is carried out in LMT Customer Centre or through Mans LMT. If the insurance is terminated, it will be valid until 23:59 the day the termination is requested.
Please note! If the insurance is terminated, it is impossible to renew the policy for the respective device.
How do I pay the monthly fee (premium)?
The first two months of the insurance are free of charge. After this, starting from the 3rd month, the monthly fee (premium) will be included in your LMT bill. Please make sure that your bills are paid in the specified term and full amount!
What does the insurance cover?
Sudden and unforeseen*, externally caused, physical damage, including theft or loss, and unauthorised use in case of compensable theft or loss (i.e. costs due to telephone or internet traffic debited to the LMT service bill linked to your mobile device, provided that the use by the unauthorised person occurred in connection with indemnifiable loss or theft).
*Unforeseen is defined as what happened was unexpected and normally not possible to predict and thereby prevent.
What does the insurance not cover?
For the full list of exceptions and limitations, please see the Terms and Conditions of LMT Device Insurance.

The insurance does not cover damage payable under manufacturer or supplier warranty, or damage that is the liability of the seller under the applicable law or according to agreed warranty terms. This refers to malfunction due to internal damage existing at the time of purchase. Furthermore, the insurance does not cover for example wear and tear, misuse or maintenance.

Moreover, the insurance does not cover theft/loss of a mobile device that is left unattended in public premises or in a public place where unauthorised persons may access the device (even if the premise was locked). For example, if you have your device in a bag in a gym, and it gets stolen from the bag, it is not covered. However, if you have locked the device in a locker, cupboard or drawer, and a break-in can be substantiated, the claim is covered. If you have left your device on the table at a restaurant, and it disappears, the claim will not be covered.

Please note! It must be possible to describe the event and define time and place.
* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.
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