Basic sustainability and corporate social responsibility principles of LMT

  • BASIC SERVICE QUALITY AND CUSTOMER SERVICE PRINCIPLES
  • BASIC ENVIRONMENTAL PROTECTION PRINCIPLES
  • BASIC MARKETING PRINCIPLES
  • BASIC PROCUREMENT PRINCIPLES
  • BASIC DIVERSITY MANAGEMENT PRINCIPLES
  • PRINCIPLES FOR COOPERATION WITH REGULATORY BODIES
  • RESPONSIBLE USE OF MOBILE DEVICES
  • Sustainability reports      2018 | 2017 | 2016
  • BASIC SERVICE QUALITY AND CUSTOMER SERVICE PRINCIPLES

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    Offer varied progressive and high quality telecommunication services and the most advanced technological opportunities to each and every inhabitant and company of Latvia.
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    Inform our customers about the latest opportunities and the best solutions.
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    Provide 24/7 services that our customers expect from us in remote service channels, as well as during face-to-face communication in our customer service centers, as well as at homes and in offices of Latvia.
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    Provide accurate information, incl. in invoices.
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    Serve as a technology expert and leader in Latvia.
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    Maintain the good standing of our company, and be socially responsible.

    BASIC ENVIRONMENTAL PROTECTION PRINCIPLES

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    Be aware of environmental risks and mitigate them during the life cycle of LMT services.
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    Seek and use any opportunity to reduce energy consumption, CO2 and waste.
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    Develop and offer services that help our customers and the public to reduce environmental impacts.
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    Cooperate with the responsible environmental protection partners.
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    Know and respect the applicable environmental laws and regulations.
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    Inform, educate and engage our employees in solving environmental problems.

    BASIC MARKETING PRINCIPLES

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    Facilitate technology adoption as an important part of our everyday lives. Stimulate the public to seek additional ways to take action. Make Latvia the best place to work and live by facilitating the digital literacy.
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    Create a communications environment, where it takes ever less time to implement ideas.
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    Study public needs and wishes by means of regular market surveys. Prepare our marketing strategy and offer products and services accordingly.
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    Support our company in achieving its business goals and generate added value for sustainable development of our company and the society.
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    Establish and maintain communication with customers in their preferred environment: in customer service centers, online, etc.
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    Develop communication-centered forms and types of communication that are interesting and useful for the audience.
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    Facilitate customer feedback via advanced digital channels: social media, LMT Straume, LMT Smart TV.

    BASIC PROCUREMENT PRINCIPLES

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    Rely on responsible business practices and focus on good long-term relationships and constructive cooperation with our partners.
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    Ensure equal, neutral, fair and healthy competition-focused approach in dealings with all market operators, candidates, suppliers and offers.
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    Select and assess suppliers according to predetermined criteria, including corporate responsibility.
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    Prevent any conflicts of interest in our activities.
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    Perform monitoring of the goods and services market and offers, which is based on business thinking and behaviors of knowledgeable employees.

    BASIC DIVERSITY MANAGEMENT PRINCIPLES

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    Select LMT personnel only on the basis of professional skills, abilities, experience and knowledge of each candidate.
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    Provide equal prospects for carrier growth to all employees. Any employee may apply to open vacancies. Decisions to be based only on professional skills, abilities, experience and knowledge of each candidate.
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    Provide for a remuneration system that ensures equal pay for equal work to male and female employees irrespective of their age.
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    Maintain a balanced and diverse personnel structure (age, gender, etc.).
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    Be an open and forthcoming company that cares for the diverse needs of its customers.

    PRINCIPLES FOR COOPERATION WITH REGULATORY BODIES

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    Diversity of opinions Expression of opinions about issues that are important to the public and the industry is a democratic value, which provides essential information and facts to governmental bodies and decision makers, improves the quality of decisions and ensures diversity of opinions.
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    Social responsibility As an industry and competence leader, an notable participant of public and social processes and a company, which is important for the national security, the LMT is aware of the role of its services in the development of the society, a smart country, and diversity of opinions, as well as in respecting human rights. LMT facilitates strengthening of public and governance standards in any and all areas of its activity.
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    Openness LMT does not shy away from expressing its opinion about issues that are important to the public and the country, in particular, if they refer to the industry, investment in environment and democracy. LMT expresses its opinions openly: directly or by means of industry or employer NGOs, and according to the LMT, industry and internationally acknowledged principles of social responsibility (incl. anti-corruption and open lobbying principles).
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    Honesty LMT provides impartial and accurate opinions and information to regulatory bodies. LMT prefers and implements sustainable solutions that generate added value for the society and the industry. LMT strongly objects to data misrepresentation or arbitrary interpretation, which give undue advantages to LMT, if it contradicts the general interests of the society.

    RESPONSIBLE USE OF MOBILE DEVICES

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    Mobile devices have become a part and parcel of our lives, however, like any other technology they should be used responsibly. LMT invites both its employees and each and every individual to respect the following principles:

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    Drive safely - use a handsfree system, while driving.
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    Take care and do not use mobile devices near railway tracks or while crossing streets.
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    Respect the others: use mobile devices respectfully in public spaces not to disturb the others - do not speak or listen to loud music, remove wiring from areas where it can make someone trip.
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    In theatres, cinemas and concert halls: enjoy the performance or a movie and let the others do the same by switching off your phone.
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    In schools or at universities: let your phone have some rest in your bag and switch on the mute during classes and presentations.
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    With friends or family: use your mobile device to bring all of you together (e.g., to take photos), and do not drift away in your personal digital universe.
    Mobile devices can be addictive, and it is important to monitor your usage habits!

    Financial information

  • SUMMARY CONSOLIDATED FINANCIAL STATEMENT
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    ALL INFORMATION

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    LMT GROUP CODE OF ETHICS AND CONDUCT

    LMT group code of ethics and conduct (lv)
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    CODE OF CONDUCT FOR SUPPLIERS OF LMT GROUP

    Supplier Code of Conduct
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    NUMBER TRANSFER SERVICE

    For transfer of one number from LMT (or virtual operators providing services via the LMT network, incl. ZetCOM, LLC) to other networks - EUR 7.98 + VAT to be paid by the receiving operator. Applicable as of 1 March 2008.

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    DONATION POLICY

    LMT donation policy (lv)
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    LMT INTEGRATED QUALITY, INFORMATION SECURITY AND ENVIRONMENTAL POLICY

    LMT Integrated Quality, Information Security and Environmental policy
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    TECHNICAL PARAMETERS FOR CONNECTION TO LMT PUBLIC TELEPHONE NETWORK

    Technical parameters for connection to subscriber identification module (SIM) card
    Subscriber identification module (SIM card) according to ETSI TS 102 221 V11.0.0 and 3GPP TS 31.102 V11.4.0 on physical, electric, connection and security parameters for cards.
    Wireless network interface
    According to IEEE 802.11b/g/n/ac, 2.4GHz/5GHz.
    Technical parameters for an Ethernet connection
    - Physical interface – socket RJ 45 according EN 60603-7, ISO/IEC 8877 or ISO/IEC 10173.
    - Electric interface, technical connection parameters and transmission environment according to ISO/IEC 8802-3, IEEE 802-3.

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    INTERCONNECTIONS

    For Latvian electronic communications operators for interconnections between public telephone networks and the LMT.
    Basic interconnection level (lv)

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    INTERCONNECTION TARIFFS FOR LANDLINE NETWORKS

    Interconnection tariffs in the public individual LMT landline network:
    1) installation of interconnections for an end-to-end service – EUR 0.00083 per call + VAT;
    2) completion of an interconnection minute – EUR 0.00076 per minute + VAT.

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    ROAMING IN LMT NETWORK

    For foreign operators of mobile electronic communications networks for roaming in the LMT electronic communications network.
    Roaming in LMT network

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    RESALE OF ROAMING SERVICES

    For electronic communications operators: use of LMT infrastructure for resale of roaming services in other countries to end users of electronic communications operators.
    Resale of roaming services

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    WHISTLEBLOWING POLICY

    Whistleblowing policy (lv)

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    ansamblis ERAF

    EU project:
    "Developing the skills of employees of electronics, optics, electrical engineering and telecommunications companies"
    No. 1.2.2.1/16/A/011
    Project implementation period:
    1 July 2016 – 31 December 2022

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    SIA "Latvijas Mobilais Telefons” on 1 December 2014 has entered into the agreement No.KPFI-15.4/137 with the Ministry of Environmental Protection and Regional Development of the Republic of Latvia and SIA "Vides investīciju fonds” regarding the implementation of the project "Reducing greenhouse gas emissions in SIA "Latvijas Mobilais Telefons””.

    SIA "Latvijas Mobilais Telefons” on 16 February 2015 has entered into an agreement on the supply and installation of luminaires in Ropažu iela 6, Riga, with SIA "VIZULO” and SIA "VIZULO Solutions”. The supply, installation and putting into operation of luminaires are expected to be carried out until 28 April 2015. The agreement is entered into within the framework of the project No.KPFI-15.4/137 "Reducing greenhouse gas emissions in SIA "Latvijas Mobilais Telefons”".

    THE PROJECT IS FINANCIALLY SUPPORTED BY THE CLIMATE CHANGE FINANCIAL INSTRUMENT.

    FIND OUT MORE
    www.varam.gov.lv and
    www.lvif.gov.lv

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