BASIC SERVICE QUALITY AND CUSTOMER SERVICE PRINCIPLES
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Offer varied progressive and high quality telecommunication services and the most advanced technological opportunities to each and every inhabitant and company of Latvia.
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Inform our customers about the latest opportunities and the best solutions.
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Provide 24/7 services that our customers expect from us in remote service channels, as well as during face-to-face communication in our customer service centers, as well as at homes and in offices of Latvia.
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Provide accurate information, incl. in invoices.
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Serve as a technology expert and leader in Latvia.
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Maintain the good standing of our company, and be socially responsible.
BASIC ENVIRONMENTAL PROTECTION PRINCIPLES
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Be aware of environmental risks and mitigate them during the life cycle of LMT services.
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Seek and use any opportunity to reduce energy consumption, CO2 and waste.
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Develop and offer services that help our customers and the public to reduce environmental impacts.
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Cooperate with the responsible environmental protection partners.
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Know and respect the applicable environmental laws and regulations.
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Inform, educate and engage our employees in solving environmental problems.
BASIC MARKETING PRINCIPLES
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Facilitate technology adoption as an important part of our everyday lives. Stimulate the public to seek additional ways to take action. Make Latvia the best place to work and live by facilitating the digital literacy.
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Create a communications environment, where it takes ever less time to implement ideas.
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Study public needs and wishes by means of regular market surveys. Prepare our marketing strategy and offer products and services accordingly.
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Support our company in achieving its business goals and generate added value for sustainable development of our company and the society.
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Establish and maintain communication with customers in their preferred environment: in customer service centers, online, etc.
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Develop communication-centered forms and types of communication that are interesting and useful for the audience.
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Facilitate customer feedback via advanced digital channels: social media, LMT Straume, LMT Smart TV.
BASIC PROCUREMENT PRINCIPLES
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Rely on responsible business practices and focus on good long-term relationships and constructive cooperation with our partners.
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Ensure equal, neutral, fair and healthy competition-focused approach in dealings with all market operators, candidates, suppliers and offers.
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Select and assess suppliers according to predetermined criteria, including corporate responsibility.
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Prevent any conflicts of interest in our activities.
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Perform monitoring of the goods and services market and offers, which is based on business thinking and behaviors of knowledgeable employees.
BASIC DIVERSITY MANAGEMENT PRINCIPLES
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Select LMT personnel only on the basis of professional skills, abilities, experience and knowledge of each candidate.
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Provide equal prospects for carrier growth to all employees. Any employee may apply to open vacancies. Decisions to be based only on professional skills, abilities, experience and knowledge of each candidate.
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Provide for a remuneration system that ensures equal pay for equal work to male and female employees irrespective of their age.
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Maintain a balanced and diverse personnel structure (age, gender, etc.).
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Be an open and forthcoming company that cares for the diverse needs of its customers.
PRINCIPLES FOR COOPERATION WITH REGULATORY BODIES
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Diversity of opinions
Expression of opinions about issues that are important to the public and the industry is a democratic value, which provides essential information and facts to governmental bodies and decision makers, improves the quality of decisions and ensures diversity of opinions.
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Social responsibility
As an industry and competence leader, an notable participant of public and social processes and a company, which is important for the national security, the LMT is aware of the role of its services in the development of the society, a smart country, and diversity of opinions, as well as in respecting human rights. LMT facilitates strengthening of public and governance standards in any and all areas of its activity.
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Openness
LMT does not shy away from expressing its opinion about issues that are important to the public and the country, in particular, if they refer to the industry, investment in environment and democracy. LMT expresses its opinions openly: directly or by means of industry or employer NGOs, and according to the LMT, industry and internationally acknowledged principles of social responsibility (incl. anti-corruption and open lobbying principles).
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Honesty
LMT provides impartial and accurate opinions and information to regulatory bodies. LMT prefers and implements sustainable solutions that generate added value for the society and the industry. LMT strongly objects to data misrepresentation or arbitrary interpretation, which give undue advantages to LMT, if it contradicts the general interests of the society.
Key principles of risk management
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To ensure risk management tailored to LMT business activities, strategies and objectives.
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To ensure continuous identification of significant risks and risk management improvements.
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With a view to detect any changes in risks to ensure continuous monitoring of changing internal and external environment, respond to these changes by assessing risks and adjusting risk management measures.
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To provide choice of comprehensive, sound and reasoned risk management strategies to minimise the impact of risk on LMT value.
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To promote awareness of the risks affecting LMT activities and the need for their successful management.
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To apply a common methodology and cover different levels of management.
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To improve the risk management process in conformity with LMT management requirements, the latest risk management methods and best practice.
The Key Principles of Corporate Governance
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To ensure the observance of the rights of LMT shareholders, protection of their interests and the representation of their interests at the shareholders’ meetings.
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To clearly define the role, responsibilities, structure and processes of the LMT Supervisory Council, to ensure the independence and impartiality of the Supervisory Council members, and to clearly divide the roles of the Supervisory Council and the Management Board.
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To ensure the transparency of the LMT ongoing processes and reliable financial and non-financial reporting.
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To create an effective internal control environment at LMT.
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To encourage collaboration with stakeholders and to manage their expectations and needs.
RESPONSIBLE USE OF MOBILE DEVICES
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Mobile devices have become a part and parcel of our lives, however, like any other technology they should be used responsibly. LMT invites both its employees and each and every individual to respect the following principles:
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Drive safely - use a handsfree system, while driving.
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Take care and do not use mobile devices near railway tracks or while crossing streets.
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Respect the others: use mobile devices respectfully in public spaces not to disturb the others - do not speak or listen to loud music, remove wiring from areas where it can make someone trip.
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In theatres, cinemas and concert halls: enjoy the performance or a movie and let the others do the same by switching off your phone.
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In schools or at universities: let your phone have some rest in your bag and switch on the mute during classes and presentations.
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With friends or family: use your mobile device to bring all of you together (e.g., to take photos), and do not drift away in your personal digital universe.
Mobile devices can be addictive, and it is important to monitor your usage habits!
