If you are on vacation, a colleague will pick up your calls
Unique greeting of your company and voice messages
Control and follow calling statistics of your company
What are invisible calls and what to do with them?
In cases when you are on vacation or so busy that cannot answer your call, it will be automatically diverted to a colleague you’ve chosen who is competent to help. The client will receive a customised voice message and will be connected with your colleague.
Example
Hello! Your consultant is on vacation right now. Please wait for a connection with his colleague.
Audio samples (lv)
To ensure that your clients are always sure that they are calling the right company and the right number, you can create an unique greeting or message of your company. Whereas, in cases when the client is trying to call your company outside business hours or when all specialists are busy, you can create a customised message with indications of further communication.
Example
Hello! I am out of office today. If you want to leave a message, please wait for a signal and we will call you back. Thank you for your call!
Audio sample (lv)
Make sure how efficient is your company`s customer service. Find out how much time your employee spends on calls, how many calls are diverted to colleagues and many more useful data that will help you to improve the communication quality of your company.
Example
Your employee often talks on the phone, but his/her work productivity falls. You can see who your employee talks to and check whether the calls are with clients or he/she spends time only for private calls.
Invisible calls are calls which get a busy signal and may not be shown as missed calls. With Call Manager you will see these calls as well and you’ll be able to choose – call back or not.
Example
You have a call from the client, but all your specialists are busy. The client receives a voice message that his/her call is registered and a specialist will contact him/her very soon. In order not to miss this call, your phone will show it as a missed call.
If you are on vacation, a colleague will pick up your calls
In cases when you are on vacation or so busy that cannot answer your call, it will be automatically diverted to a colleague you’ve chosen who is competent to help. The client will receive a customised voice message and will be connected with your colleague.
Example
Hello! Your consultant is on vacation right now. Please wait for a connection with his colleague.
Audio samples (lv)
Unique greeting of your company and voice messages
To ensure that your clients are always sure that they are calling the right company and the right number, you can create an unique greeting or message of your company. Whereas, in cases when the client is trying to call your company outside business hours or when all specialists are busy, you can create a customised message with indications of further communication.
Example
Hello! I am out of office today. If you want to leave a message, please wait for a signal and we will call you back. Thank you for your call!
Audio sample (lv)
Control and follow calling statistics of your company
Make sure how efficient is your company`s customer service. Find out how much time your employee spends on calls, how many calls are diverted to colleagues and many more useful data that will help you to improve the communication quality of your company.
Example
Your employee often talks on the phone, but his/her work productivity falls. You can see who your employee talks to and check whether the calls are with clients or he/she spends time only for private calls.
What are invisible calls and what to do with them?
Invisible calls are calls which get a busy signal and may not be shown as missed calls. With Call Manager you will see these calls as well and you’ll be able to choose – call back or not.
Example
You have a call from the client, but all your specialists are busy. The client receives a voice message that his/her call is registered and a specialist will contact him/her very soon. In order not to miss this call, your phone will show it as a missed call.
* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.
