Agreements and terms and conditions

What are the advantages of the OPEN service?
  • No down payment.
  • Use as long as you would like, or choose a new device in just 9 months.
  • Monthly charge applies only for a period of 24 months – if you keep using the device longer, we will apply a 100% discount. 
  • Available to anyone – not only to our customers, but also customers of other operators.

Who can use the OPEN service?

This service is available to anyone – customers of the LMT and other operators, users of pre-paid cards, as well as those who have not made up their mind yet.

As we take great care to ensure that our customers meet their long-term obligations, the OPEN service may be refused if limited information is available about the creditworthiness of a customer, or it is negative, etc.

May I receive several devices, if I have the OPEN service?

The number of devices is not limited, but we make a decision on a case-by-case basis.

What is the minimum duration of the OPEN service?

The minimum duration of the OPEN service is 9 months. At the expiry of this period you can bring the device back and terminate the agreement, or receive a new device at any moment.

What is the minimum charge that I have to pay to use a device?

Minimum charge is applied if you would like to discontinue the OPEN service (terminate the agreement) during the minimum duration of this service, which is 9 months from the date of entry into the contract.
The minimum charge is calculated on the basis of remaining days before the expiry of the 9 month period.

What happens with the device of the OPEN service after 24 months?

In 24 months the monthly charge for the OPEN service is made subject to a 100% discount. It means that you can continue to use the device as long as you want free of charge.

Will I be able to acquire the ownership of the OPEN service device?

During the term of the OPEN contract you are granted a right to use the device as long as you wish! But when you decide to terminate the agreement, you will have to return it to the LMT.
The returned devices that are in good condition and free from any damage, may be offered in the secondary market. The price will depend on the model and market situation.

What should I do if I would like to discontinue the current OPEN agreement and choose a new device?

When you terminate an OPEN agreement, you have to return the device at any LMT Customer Service Center.
Before you return the device, please check the following.

  • The device should be returned as you received it, including the packaging.
  • It is recommended to charge the device – this will allow to settle the formalities faster.
  • Make sure that you have saved important data (contacts, photos, music, etc.) in another media (computer, cloud, etc.).
  • Please deactivate all security codes.

If you are unsure how to do that, do not worry – come to the closest Customer Service Center and we will help!

What should I do if I notice a defect in the device?

Any OPEN service device should be returned to an LMT Customer Service Center for further checks and/or repairs during the term of the OPEN Contract.

How does the value of the device decrease and how can I calculate the depreciation?
Natural wear and tear is acceptable, major damage can be repaired according to the LMT pricing for repairs.
* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.

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