Agreements and terms and conditions

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Privacy Disclaimer (Privacy Policy)

LMT ensures that the personal data of individuals that visit our homepage are protected pursuant to the applicable law of Latvia.
LMT has implemented all measures that might be required to ensure the protection of personal data and to prevent unauthorized disclosure thereof to third parties. Nevertheless, the LMT shall not undertake responsibility for other homepages linked to our site, or for services of other parties accessible via our network.

Information about visitors that becomes known to us as a result of their use of our homepage is processed according to the intended purpose, e.g. to provide the requested information or services, etc.

To be able to provide services and decide about the necessity of improving the layout or content of our homepage, information about its visitors that we have collected in the access files, e.g. IP address, Internet provider, access timing, and the viewed sections is also processed. If the Internet speed gauge is used, we process the measured result.

We use cookies as they provide for a better functionality of our site. The technologies that we use allow to refuse cookies, but it is not recommended, as it will limit the functionality of our website available to you. The Cookies Policy (lv) is available here.

Information about processing of personal data (Privacy Policy)

Processing of personal data by LMT
Latvijas Mobilais Telefons SIA (reg.No. 50003050931, registered address Ropažu iela 6, Rīga, LV-1039) as a controller of personal data processing carries out the processing of personal data and ensures their protection in accordance with the laws and regulations on the protection of data processing. Everybody can freely choose – to give or not to give consent to the processing of his/her personal data, and at any time easily and conveniently, by contacting us, to withdraw the consent, without affecting the processing done before the withdrawal. Likewise every person may exercise the rights of data subjects stipulated in the laws and regulations, including the right to receive information on his/her data, to object against the processing, including the use of legitimate interests, as well as to submit an application on the rectification, deletion, restriction and transferring of data, to give his/her opinion and to ask to review the decision adopted within the automated process, as well as in case of need to submit a complaint to the supervisory institutions regarding personal data protection issues.
Here you can find more about LMT Privacy policy (updated 12.01.2021).

Processing of personal data by LMT Retail & Logistics
LMT Retail & Logistics LLC (Reg.No.40103148504, registered address Ropažu iela 6, Rīga, LV-1039) as a controller of personal data processing carries out the processing of personal data and ensures their protection in accordance with the laws and regulations on the protection of data processing. Everybody can freely choose – to give or not to give consent to the processing of his/her personal data, and at any time easily and conveniently, by contacting us, to withdraw the consent, without affecting the processing done before the withdrawal. Likewise every person may exercise the rights of data subjects stipulated in the laws and regulations, including the right to receive information on his/her data, to object against the processing, including the use of legitimate interests, as well as to submit an application on the rectification, deletion, restriction and transferring of data, to give his/her opinion and to ask to review the decision adopted within the automated process, as well as in case of need to submit a complaint to the supervisory institutions regarding personal data protection issues.
Here you can find more about LMT Retail & Logistics Privacy policy (lv). When handing over your device for repair, please read also TSC Privacy Policy (lv).

What does "the consent" mean?

Find out what the consents are and what opportunities they open up! When you’ve made your choice, we can offer information that’s right for you and not to disturb about things you don’t find attractive. The easiest way to do it is on My LMT or at any LMT Customer Service Centre in Latvia. Part of the consents can be given and revoked also via text messages. May your data work for you!

What consents can be given/revoked via text message?

Here you can find which consents can be given or revoked by sending an SMS command to number 29307777.

Consent	Customer group	SMS command for giving consent	SMS command for revoking consent
LMT offers Permission for processing personal data in order to offer services, latest developments, news, including to send individual greetings and surveys to your contact phone (calls and SMS)	Customers of LMT and other merchants MORE	JAUNUMI	JAUNUMI STOP
Electronic communications metadata for individual cooperation Permission for processing electronic communications metadata, incl. traffic data, including amount used, type, device, date, time, duration in order to provide value added services, by making offers that best suits your interests, needs and habits, and to provide support in service use	Only LMT customers	METADATI	METADATI STOP
Automated processing, including profiling for individual cooperation Permission for processing personal data for taking individual decisions in an automated way, including by profiling total length and amount of cooperation, incl. by profiling and receiving information on creditworthiness also from third party databases, in order to ensure faster servicing and making offers that best suits your interests, needs and habits	Only LMT customers	AUTO	AUTO STOP
Location data for individual cooperation Permission for processing location data, including device location – connection point address and geographical address, and information about the places of interest in order to provide value added services, by making offers that best suits your interests, needs and habits, and provide support in service use, including by informing on the services, technologies, cultural and sports activities available in a specific place	Only LMT customers	VIETA	VIETA STOP
Loyalty data for individual cooperation – LMT offers Permission for processing personal data, retaining contact data and transaction loyalty data, including creditworthiness data, so that in two years after the last transaction be able to offer services, latest developments, news, including to send individual greetings and surveys to your contact phone (calls and SMS)	Only LMT customers	SADARBIBA	SADARBIBA STOP

Find also HERE detailed information on what the consents are and what opportunities they open up.

What is smart e-marketing?

Choices made by our customers we put first, and modern technology tools help us to make the most of it. An amount of information in everyday communication in e-mails keeps increasing. Although mostly this information is necessary and useful, it may not seem interesting or attractive to a particular recipient. Thus, the situation may arise that the recipient can miss the attractive and long-awaited information. In order to improve the communication and to inform the customer in the most transparent manner, like other European and global merchants do, the informative and offer emails we send may contain a smart solution that enables us to get a reply, for example, if email has not been delivered successfully, including if the email address does not exist or there were disturbances on the recipient's server; to get a message of whether the e-mail has been received and was it possible to open and view it; is the link to the information or offer contained in our e-mail activated and are there any offer-related activities, such as purchase or order etc., carried out; whether the recipient has marked the information as uninteresting (spam) or has decided to completely refuse further receipt of our offers. Interactive communication allows us to adapt quickly to the needs and wishes of the customer without wasting his/her time with less interesting content or, on the contrary, by paying additional or repeated attention, if some important message has not been viewed and/or replied for a longer time.

We use the smart solution only if the customer has given his/her consent. The customer can give us his/her consent to receive information and offers in any form, for example, in the Customer Service Centre or remotely. Furthermore, the consent to receive offers may be easily withdrawn at any time without affecting the processing done before the withdrawal. In case of withdrawal, the customer has the opportunity to change his/her mind at any time and apply again. Acceptance of offers is a completely free choice of the customer, provision or non-provision of it does not affect business obligations, but can reduce the benefits of smart communication capabilities.

The smart solution applies only to emails sent by LMT. In any case, we do not have access to information about the content of other senders' e-mails or other information in the recipient's e-mail.

We take the utmost care for the processing of personal data. More information on personal data issues is available in our privacy policy.

What should I do if I would like to have LMT offers and news sent to my phone?

If you would like to have information about LMT news, hot topics and offers sent to your phone, you have to provide your consent to receive news and offers. It will take just a moment!

To consent, text JAUNUMI to 29307777 from the phone where you would like to receive this information. Your consent can be withdrawn at any moment by texting JAUNUMI STOP to the same number.

If you change your mind – text another request. You can also easily inform about any other phone that you have – text the request from that phone, too. You can also correct information about the current phone. If you convey your phone to another individual, please inform us so that we can implement these changes and fulfill the wishes of the new user. Withdrawal will apply to further processing, but will not affect the completed processing activities. Consenting and withdrawing are voluntary and do not impose additional obligations.

Subscription to news serves as a confirmation that you have read this information and agree that the LMT, acting as a controller, processes your data pursuant to your consent – telephone number, if provided, e-mail and other contact details to contact you by phone and a text message and, if additionally provided, by an e-mail with smart e-marketing to offer various services, incl. news, hot topics, individual greetings from the LMT and surveys.

Consent is valid until its withdrawal or discharge whatever takes place first. Any situation when more than six months have passed since the last communication and no further exchange of information is expected, can be considered a discharge.

Consent can only be given by persons who posses legal capacity. If an individual who has not yet reached the legal age of majority would like to receive information about our offers, his or her parents or guardians should contact us. More information about the LMT Privacy Policy is available HERE.

Data processing in case of invoice deadline extension and review of payments

The customer’s application for the extension of invoice deadline and/or review of payments is also the customer’s consent to the processing of his/her personal data to examine a specific issue. In order to assess the customer’s ability to meet his/her obligations in long term, in the event of the application for invoice deadline extension and review of payments the existing cooperation data may be processed, as well as credit information data from third party databases may be received and processed, including debt history information, as well as information on credit ability and credit rating to find the most suitable solution for the customer and to ensure proper management of his/her liabilities.

The basis of data processing is the examination of application in respect of the payment related to the transaction and legitimate interests of the parties. In some cases, required by law, the customer may have an opportunity to give his/her consent to additional data processing, if necessary, in the framework of the respective issue.

The customer has the right to withdraw the given consent at any time by contacting LMT until the processing of personal data (until the application is reviewed). Withdrawal of the consent does not affect the processing of personal data carried out before the withdrawal of consent.

The customer also has the right to object to the processing of personal data carried out based on legitimate interest, informing LMT about his/her objections. In this case, please note that the examination of the application may be postponed until the customer’s objection is examined or it may take additional time and an additional information from the customer may be required that would allow in any other form to verify the validity of the request contained in the application and further execution of obligations in good faith.

It is important for us to take care of every customer before entry into the transaction and during the later cooperation, evaluating each application submitted by the customer individually. It allows to find the most suitable solution for every situation, as well as to protect the customer from hasty postponement of payments.

Please note that the extension of payments does not reduce the total amount of liabilities and is not an appropriate solution for customer relationship management routine, it is only an exception to the emergency to provide support to the customer whenever it is an objective necessity.

We highly evaluate every customer who continues to fulfil his/her obligations on time, but if help is really needed, feel free to contact us in a timely manner – we are together with our customers at such times as well. Our capacity, of course, is not infinite, we will try primarily to help those who need it the most, and we especially appreciate the time when you so far have been responsible and loyal customers. Thanks to everyone for that!

For more information on our data protection measures and the customer rights to submit requests, including objections on data protection issues, read LMT Privacy Policy.

Data processing in case of a credit limit transaction

Taking care of the customer's ability to fulfil his/her obligations in the long term within the credit limit transactions (e.g., when choosing a service, receiving or purchasing a device), the customer's creditworthiness can be checked by evaluating the data of the customer's and LMT's cooperation so far and information from third-party credit information databases. The creditworthiness may also be checked if an additional issue related to the conclusion of a transaction is added, changes are made during the validity term of the existing agreement (including in connection with the extension of the invoice term) or additional services that increase credit risk are purchased. Such data processing is conducted on a transaction basis in order to be able to determine the most appropriate transaction amount for the customer and to enable the customer to meet his/her obligations in the long term.

In addition, the customer has the opportunity to give his/her consent to data processing also from third-party debt history databases – this enables even more accurate assessment of the most suitable solution for a particular customer. Consent can be easily revoked at any time by informing LMT and without affecting the data processing performed until the time of revocation of consent.

In order to assess the customer's true creditworthiness, it may be necessary to check third-party databases as regards customer's representation, incl. authorized persons and officials. We perform such processing if consent has been obtained.
This consent may be given in the context of a specific transaction or, in order to secure transactions even faster, in the context of future cooperation. We remind you that consent can be easily managed at My LMT –> Profils (Profile) –> Piekrišanas (Consents). Giving of consent is a confirmation that the customer and the persons associated with the customer's representation are informed about the data processing performed by LMT for the purpose of concluding and securing the customer's transactions.

If the creditworthiness is insufficient or negative, the transaction may be refused, or a smaller credit amount may be secured. We care about long-term cooperation with the customer, as well as that the concluded obligations meet the customer's needs and do not cause difficulties in fulfilling them, so we do whatever necessary for any customer who wants to receive credit limit-related services to make informed choices. Our customer advisors are always at the customer's disposal so that together they can find the most suitable solution. Besides – so as not to be discouraged by the refusal of a long-term contract, if any – please be informed you that it does not in any way restrict the customer to choose our products by making a full payment. In LMT Customer Service Centres and e-store we offer a wide range of products suitable for every customer's needs and taste.

In order to process the issue as quickly as possible and save the customer's time, automated solutions can be used within the information processing. This makes it possible to identify the amount of information more accurately and to assess the facts as objectively as possible. In order to make automated decisions and evaluate the customer's creditworthiness in cases of transactions related to the credit limit of the device, for example, when purchasing goods by installments or entering into a lease agreement, LMT uses credit information from AS CREFO Birojs. Information about the processing of personal data conducted by CREFO Birojs is available here: https://crefobirojs.lv. The following data are processed in the automated decision-making solution: personal identification data, creditworthiness evaluation data – credit rating, data on the use of LMT products and services.

If the customer finds the answer provided incomplete, including the refusal to conclude a transaction, for example, in case of insufficient credit information, the customer has the opportunity to request the involvement of our specialists in the assessment of the situation. In this case, we will invite you to submit a written request, attaching information that would enable to re-evaluate the possibilities of cooperation. Our specialists will consider each such request individually and provide an answer.

When processing personal data, we comply with the requirements of laws and regulations, as well as the principles of protection of data subjects and consumers, including in the field of responsible lending.

Find out more on the personal data issues in LMT Privacy Policy and the description of the respective service.

* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.